FAQ’s for Homestay Guests

FAQs for Homestay Guests

What is host family homestay?

A homestay with a host family is what EHUK specialize in, we arrange for you to live in a homestay furing your visit.

This option is becoming more and more popular and also a more affordable option accommodation for all ages.

EHUK will match you with the most suitable host for your needs.

How does EHUK homestay work?

EHUK is a homestay accommodation provider with a large portfoilio of local host families, whom like to host overseas and UK students.  We act as an agent with all of our bookings and all accommodation bookings are booked through us.

How does 18+ accommodation booking work?

Firstly fill in our online booking form, pay your booking fee and we will find you the most suitable family/host/room to your request. Do we charge a booking fee? YES

Our  booking fee for arranging the accommodation is :  £80 per booking

We will take the initial fee firstly this will ensure we secure you a host family during yours stay, we then ask for the first 8 weeks accommodation monies before arrival.

If your stay goes beyond 8 weeks we can then discuss the best way forward with you (over 18 only).

How does 16-18 accommodation booking work?

Our 16 - 18 Booking accommodation works by
1. If you are a UK parent we will initially meet you in person where possible, chat about your need and what you are expecting from the stay for your child. During your stay we will act as a loco parent with your authority.

A one off booking fee is payable on booking a host and securing a placement for £80

How does under 16 accommodation booking work?

EHUK will enter into a private fostering arrangement if you have a junior under 16. This can be up to a 8 week process prior to you receiving a junior on this option - please refer to our private fostering page.

How do I book accommodation with you?

What documents do you require for a booking?

18+ a passport, letter of study & Visa where appropriate

18-     A parental booking form with consent & a meeting

What is included in a homestay?

All homestays offer:

a comfortable room
Washing facilities
Wifi
Heating
All Utilities
Inventory of Room
Lodger Agreement for longer stays

When I arrive how do I get to the host?

Either EHUK will collect you or the host family themselves, all pick up times are after 5pm on arrival up to 10pm.

If I want to leave how do I give notice? 18+

On booking you will be with EHUK for 8 weeks or under which is payable before arrival and non refundable.  If an emergency does happen within this period we will of course put you in another homestay.

Why should I choose Homestay?

Homestay gives you a more welcomed stay during your time here, the advantages are you will also :
Practice your English
Get to know the British culture
Meals with the family
Easy travel distance
Warm and comfortable room/home
Home to Home feeling
Parents for juniors will be more relaxed their junior is being looked after

I have some more questions?

Please send us a message at admin@exeterhomestayuk.com
Tel: 01392 581509
WhatsApp: 07513871084
or alternatively get in touch via the Contact Us form

 


FAQ’s for Parents

FAQs for Parents

Parents - What & Why a homestay option for your junior studying?

As a parent we all want our children to be supervised and in a safe environment whilst away from home. EHUK specialise in this option for you.

What We Offier:

A host family whom is supportive
DBS checks on all families
A check in with your child during their stay
An option for a 4 night stay if they study in Exeter
A first initial meet with us and the host

Why choose a homestay?
Your child will be living with one of our very expereienced host, so as a parent you will know that your childe is being fed and looked after.

This option is becoming more and more popular with UK students studying or working in Exeter and of course a more affordable option. We will endeavour to match your child with the most suitable host family for their needs.

 

FAQ’s for Host Families

FAQs for Host Families

What role & task are host families required to carry out?

As a host you need to provide the student with their own furnished bedroom, usually the meals provided will be a choice of either Half/Full Board (breakfst, pack lunch and evening meal).  Your role as a host family will depend on the type of student you are allocated, but in general we ask you to look after our students as you would your own children, talk to them, eat with them, and ask if they are ok, happy and have spoken to their parents. 

Where do the International students come from and what age?

We mainly deal within the EU, France, Spain, Italy, Cz Republic, our ages range from 13-17, but we also have Adult leaders, drivers and workder, whom are travelling with a groups or visiting on their own for a study.

During what time of the year do you need hosts?

We are always looking for host families for all of our services offered:

Mini stays (Feb – Mid June) 
Summer school (End of June-End of July) 
Italian Summer school ( July)
Individual Workers or Study students (All year)
Off season groups (Sept/Oct)
Private Fostering (academic year)

How much can we earn for having students as a guest (for HMRC Tax guidance)?

Under the HMRC Rent a room Scheme, you can earn £7500 which is Tax free,  but you are responsible to declare anything above this amount, for further guidance please read the guidelines at https://www.gov.uk/rent-room-in-your-home

Do the students speak english?

Almost all students will have some level of English, but their proficiency will vary.  Remember, their goal to visit is to improve their english through homestay, british culture and to have conversations with you and your family.

What to expect from the student you are hosting

Students are expected to respect the family they are staying with and abide by your house rules.  It is a good idea to communicate any of your home rules on day of arrival so that their is no communication issues going forward. 

Guidance for some of the house rules are:

Advise them they need to be quiet after 9.30pm for your household to settle for the evening
To shower in the evenings to avoid being late in the morning
To eat with you at meal times, but of course we do eat in the UK earlier than most, so just sit and have a coffee whilst they eat.
To respect that your family will be asleep or in bed after 10pm
Most students are NOT allowed out, unless we advise differently.
Not to call after 9.30pm on Skype or the phone
Not to tease the house pets
Not to shower after 9.30pm
And to enjoy and feel confortable during their stay

How long before I have a student placed in my home?

Once you complete our online application form, we will email you a welcome pack, please read through it all, and we will await the ID documentation we require, before we make a visit to your home.  Once all of this is received, we may call you just to ensure you can email anything we are missing. Then our accomodation recruiter will arrange a visit with you and all of your family to see if you are a suitable host and what type of host you would like to be, and what student suits your home and lifestyle, then depending on our demand and suitability we will start to place students with you.

Can i host more than 1 student?

Yes, you may host up to four students per home. Our mini stays do like to stay in 2,s 3,s or 4.
Some families like to host more than one student, as it gives the students a companion.  It also gives your family the chance to learn more about another culture. 
On some of our courses a single placement is required though, but we also do get requests for no other students of the same mother tongue to be in the home at the same time, so if you only have a single rooma available then this could be used for these type of students.

In case of accident or illness, who do we contact?

Help is only a phone call away – (group leasders of the groups/individual or EHUK staff available 24 hours 7 days a week.

Renumeration

Please do not discuss this with your students at any time.  This information is confidential and can make your student feel uncomfortable.  When you become a host with EHUK you are agreeing to our host family contract, which is between the host family and the Company which is completely confidential.

What should I cook for my students?

Please look on our back page for food suggestions and food intolerances that you may come across whilst hosting, hopefully the information provided should give you guidance for what you need to know.

How do I get Paid and how much do you pay for hosting?

All payments are direct into your bank account on the evening before departure.
Our prices vary on each group from £17.25 - £35 per nights, these will be issued to your once you have been successful in becoming a host with us

What is my duty of care?

Please treat our students as you would expect a family overseas to treat your children,.. For under 18’s the Duty of Care is much greater and this will be explained to you for each group for the younger students or on your arrival letter. Please also read our DUty of Care in our guidelines or on the policy page.

What kind of insurance do i need?

Host need to have an appropriate Insurance, most household insurances do cover your belongings and damages, but you will need to check if it cover’s a student’s damages and belongings, please don,t leave anything valuable lying around for your safety and please do have locks on your personal dorr if you have valuables.

Car Insurance, as you are responsible for transporting our students, please ask your insurers if your normal car Insurance covers this.

House Insurance, please as your Insurers to see if you need any different cover

What support do i get from Exeter Homestay UK

Exeter Homestay UK will give you all the support necessary, we have a dedicated staff for each area, whom are always there to help you. 

Our office hours are 10-6.00pm, but we do have a 24 hour contact number which will always be answered for any emergency. 

Our Welfare Officer is available 24/7

How do my students get to school/coach ?

Students either walk, bus, train or you must drop them to the location required, this is dependent of the group you are having, we will always inform you at the time of an allocation which is required.

Mini Stays - Always dropped and picked up daily
Summer School Spanish - Always dropped and picked up, but we do liaise with families to pair up
Summer School Italians - Bus pass issued after Day 1
Adults 18+ - Make their own transport arrangements

 

My student won't eat?

Please contact us if this happens, and we will talk to the student and find out the reason why, it could be just because they don't like the food and we just need to change the dietary requirements.

My student use the internet late at night and it interrupts my family?

Please explain to your student that we have our family bed times and rules, they are welcome to watch something quietly with headphones, but the family does go to bed in the UK earlie that other countries.


Special dietary and meal Suggestions Booklets:

Special dietary requirements and meal Suggestions Booklets:

Special dietary requirements:

Please take a look at the following links to help you prepare special diets, sometimes we do have students whom require their meals cooked in special way and or with specific ingredients. To help you we have prepared some meal suggestions to get you started.

 

*What is Halal and how can i include it in our regular diet?Overall, cooking Halal is usually less trouble than it sounds, especially if you live in a city where Halal butchers are.  Halal is a process through which meat is butchered and treated, like Kosher.  It is the same to prepare Halal dishes distinct from the other.  However when a student is idetified as a Halal eater, it is worth having a conversation about it.  You must avoid PORK and alcohol.


FAQ’s for Agents

FAQs for Agents

How we we contact you?

Please send us a message at admin@exeterhomestayuk.com

Tel: 01392 581509

WhatsApp: 07513871084

or alternatively get in touch via the Contact Us form

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